NorthWestern Energy Upgrades Communication System to Enhance Customer Service

Sioux Falls, S.D./Butte, Mont. – Nov. 25, 2024 – NorthWestern Energy recently implemented new, communication system technology with new features to enhance customer service.

“Calls and emails to our Customer Service Centers use the same phone number and email addresses, those have not changed,” said NorthWestern Energy Technologist Customer Solutions Malina Hakola. “However, the new technology leverages real-time data and other features that improve response time to customer calls and emails. New features provide more information to crews, dispatchers and support personnel faster, which assist...