No, President Biden, We're Not Your "Customers"
December 22, 2021
"Today," the White House announced on December 13, "the President is taking decisive action to promote fiscal stewardship by improving the Government's service delivery to its customers, the American people." Joe Biden's latest executive order "includes 36 customer experi2ence (CX) improvement commitments across 17 Federal agencies."
Portraying government as a business and you as its "customer" ranks right up there with "the consent of the governed" on the list of fictions contrived to confer "legitimacy" on an institution that does its best to run every aspect of your life, at your expense...